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Owned and operated by Forward Terrain, we're ready to help you find the right ride for your terrain.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your electric scooter, bike, trike, or wheelchair ships, you will receive a tracking number via email. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If your purchase is not the right fit for your mobility needs, please review our Return Policy page for detailed instructions on how to start a return.
Can I exchange my order for a different model?
If you need a different model or size, please contact us within the return window. We will walk you through the exchange process and help match you with the right electric ride for your terrain.
How do I choose the right electric ride for my needs?
Consider the terrain you plan to explore, your daily travel distance, and your comfort preferences. Our product pages include detailed specs on range, weight capacity, and terrain suitability to help you compare options.
Do your electric scooters and bikes require assembly?
Most of our electric scooters, bikes, and trikes arrive partially assembled. Each product ships with clear instructions and the tools needed so you can complete setup at home before your first ride.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every inquiry is answered within one business day so you can make confident decisions.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum required.
30-Day Returns
If your electric ride is not the right match, our 30-Day Returns policy has you covered.
